DOCAN ENERGY

Return and Exchange Policy

We are committed to providing reliable products and a transparent after-sales experience for every customer.

30-Day Return Policy

We implement strict multi-stage quality inspections to guarantee reliable product quality. To bring you extra shopping assurance, we provide a full 30-day return guarantee for all orders. Shop with complete confidence!

Refunds will only be issued after we receive and inspect your returned goods. Key Return Charges & Rules:

  1. A 10% restocking fee will be deducted from all refund amounts.
  2. All shipping fees for returns/exchanges shall be covered by the buyer and are non-refundable.
  3. The buyer is responsible for all refund processing administrative fees.
  4. Only returns submitted within 30 days after goods receipt are valid.
  5. Products must be returned using the original DOCAN ENERGY UN-certified packaging boxes.
  6. Return processing may take 1–2 weeks to complete.

Eligible Return Items

Products qualify for return, refund or exchange within 30 days of delivery only if they meet one of the following criteria:

  1. Incorrect size or color delivered by our side
  2. Unused,  unassembled items that fail to meet your expectations

Non-Returnable Items

Returns will be rejected under the following circumstances:

  1. Requests submitted after the 30-day return window expires
  2. Any used, damaged or improperly operated products

Important Note

All returns require prior official approval from our support team. Goods sent back without a valid RMA (Return Merchandise Authorization) form will be refused upon arrival.

Standard Return Process & Timeline

Follow the steps below to avoid processing delays:

01

Confirm your item meets return eligibility, then raise a support ticket including these details:

• Order number
• Full product name
• Detailed reason for return

02

Our customer service will reply to your ticket within 24 hours, supplying you with an official RMA form and designated return warehouse address.

03

Repack the item as instructed on the RMA form, send it to our warehouse, and share your tracking number plus courier receipt as return proof.

04

After we receive and verify your returned package, we will send you a notification email and arrange exchange or refund within 3 working days.

Refund Arrival Timelines

Internal after-sales review: 3–6 business days after receiving your parcel
Credit card refunds: 7–14 business days to reflect in your account
PayPal refunds: Up to 48 hours
Store wallet credit refunds: Within 24 hours

Return Shipping Fees & Warehouse Address

We strive to deliver considerate service for all global clients. All overseas customers may return goods to our designated warehouse by following the rules below:

  1. You must submit a support ticket and contact our team before shipping returns to apply for an RMA form, which includes the official warehouse address.
  2. All outbound and return shipping costs are borne entirely by the buyer, and shipping charges cannot be refunded.
  3. Consult your local courier/post office for accurate freight quotes; we suggest choosing the most cost-effective shipping channel.